Support Policy

Corps Users: Technical support for all RMC software users within the Corps of Engineers is provided through an annual subscription service. Subscribing offices can expect to receive full support from RMC staff in the application and use of the software. Subscribing offices may request support by calling RMC, sending a direct email, or by emailing the appropriate address listed below.

Non-Corps Users: The RMC does not support software for non-Corps users.

Reporting Software Errors: The reporting of suspected software errors is not subject to the support restrictions outlined above. We are continuously working to improve the performance of RMC software and possible bugs should always be reported directly to RMC. Ideally, suspected errors should be reported in written form with a description of the problem and the steps that lead to its occurrence.

Development team e-mail addresses: